This notice explains what information USA Roofing Orlando collects through this website, why we collect it and the choices you have. We are a roofing contractor in Orlando, FL, serving customers in Orange, Seminole and Osceola counties. In this notice, “we”, “us” and “our” mean USA Roofing Orlando.
By using this website you accept the practices described here. If you do not agree with them, please do not use the site, and call us instead at (407) 743-3060.
Information we collect
We collect only what we need to answer you and to run the website.
- What you give us. When you fill in a form we receive your name, phone number, email address, property ZIP code, the service you are asking about and anything you write in the message box.
- Your text message choice. If you check the SMS consent box, we keep a record that you did, with the date and time and the wording shown beside the box.
- Calls. When you call us we may keep notes about your roof and your request so that the next person who speaks to you does not have to ask again.
- Website usage. Like most sites, this one records technical information such as the pages visited, the type of device and browser, the approximate area a visit comes from and how a visitor reached the site. We use it to see what works and what does not.
How we use it
- To reply to your request, arrange an inspection and prepare a written estimate
- To send the text messages you agreed to receive, and only those
- To keep a record of the work we have discussed with you or done for you
- To keep the website secure, fix errors and improve it
- To meet legal, licensing and insurance obligations
Text messages
Text messages are covered in their own section below, which is the part carriers read. In short: we text you only if you check the box, only about your request and appointments, and you can stop at any time by replying STOP.
Who else sees it
We do not sell your information. We use a small number of service providers to run the site, and they handle data only to provide their service to us:
- The platform that hosts this website and receives the form submissions we ask it to deliver to us
- An analytics service that counts visits and measures how the site is used
- A reviews service that shows our rating and reviews from our Google Business Profile
- Google Maps, which draws the map on the contact page and may set its own cookies when it loads
- A spam-protection check on the forms, so that automated submissions are filtered out
If you ask about financing, the lender you choose handles your application and has its own privacy notice. We may also disclose information when the law requires it or to protect our rights and the safety of others.
Cookies and similar technologies
The site and the services listed above may use cookies or similar technologies to remember settings, such as the accessibility options you pick, and to measure traffic. You can block or delete cookies in your browser settings. Some parts of the site, such as the map, may not work as intended if you do.
How long we keep it
We keep request and estimate records for as long as they are useful for the work we discuss with you and for as long as the law or our insurance requires. Usage data is kept by the analytics provider under its own retention settings.
Keeping it safe
Forms on this site are sent over an encrypted connection and access to the records is limited to the people who need them. No method of sending or storing information is perfectly secure, so we cannot promise absolute security.
Your choices
- Ask us what we hold about you, ask us to correct it or ask us to delete it by calling (407) 743-3060
- Stop text messages at any time by replying STOP to any message
- Ask us not to contact you again by phone and we will note it on your record
Children
This website is meant for adults who own or manage property. We do not knowingly collect information from children under 13.
Changes to this notice
If we change this notice we will post the new version on this page and update the date at the top. Continuing to use the site after a change means you accept it.
Links to other sites
This site may link to other websites, such as Google. Those sites have their own privacy practices, and we are not responsible for them.